Refund and Returns Policy

Last updated: June 2026

Digital subscription — no physical goods

ICUQuiz sells digital membership subscriptions only. There are no physical products, shipping, or returns.

Our refund policy

Due to the digital nature of our product, all sales are final. Upon purchase you receive immediate access to the question bank.

We will issue a full refund in the following circumstances:

  • You were charged in error or charged twice
  • A technical issue prevented access to the question bank and we were unable to resolve it within 7 days of your report

We do not issue refunds for:

  • Change of mind after purchase
  • Failure to use the subscription during the membership period
  • Dissatisfaction with question content after accessing the bank
  • Applicable GST/HST or provincial taxes collected at the time of purchase

How to request a refund

Subscription cancellation

You may cancel your membership at any time through your My Account page. Cancellation stops future renewals but does not entitle you to a refund for the current membership period.

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